Avoid Learner No-Shows
how to improve attendance and engagement

What are no-shows and why is it a problem?

No shows are costly and frustrating for training providers. When learners fail to attend scheduled training sessions, it leads to wasted resources, lost revenue, and disrupted schedules.

No shows can also impact the overall learning experience for other participants and trainers.

But it doesn't have to be this way. By implementing effective strategies and leveraging technology, you can significantly reduce no-shows and improve attendance rates.

Why do no-shows happen?

You've no doubt heard all the excuses before...

  • Forgotten the date/time
  • Didn't get the email
  • Double booked
  • Didn't realise it was online
  • Didn't realise it was offline
  • Technical difficulties
  • Didn't know how to join

You can reduce no-shows by addressing these common issues head-on. Clear communication, reminders, and easy access to information can make a big difference.

See below how Tutrilo mitigates these common problems.

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How Tutrilo helps to reduce no-shows

Built in automation and feedback loops

Automated Reminders

Once you enrol a learner, automated email reminders are sent multiple times before the course starts, reducing the chance of them forgetting.

Email Tracking

Every reminder email sent to learners is tracked, so you can see who has opened them, and more importantly, who hasn’t!

Learner RSVP

Learners can confirm their attendance with a one-click RSVP link in the reminder emails, you see who has confirmed their attendance at a glance in the dashboard.

Learner Portal

Every email Tutrilo sends to learners contains a link to a dedicated Learner Portal. Using secure links, learners can see their course materials, schedules, and important updates all in one place.

FAQs

Find out more about how Tutrilo helps you reduce no-shows

What types of learner engagement emails does Tutrilo send?

Tutrilo sends booking confirmations emails, reminder emails (multiple follow-ups), course materials, course recording and feedback surveys to keep learners informed and engaged throughout the training journey.

How many reminder emails are sent before a training session?

By default Tutrilo sends a confirmation email at booking and several reminders leading up to the session (e.g. 2 weeks, 1 week, 3 days, 1 day, on the day). You can fully customise this schedule to suit your needs.

Can I customise the content of the emails?

Yes. All learner engagement emails can be branded with your logo, colours and personalised messaging. You can edit subject lines, body text and even add customised course information and resources for every course.

Can I change how many emails learners receive?

Yes. You have full control over the number and timing of emails — from a single reminder to a full sequence.

What’s in the learner portal?

Learners can log in to a self-service portal where they can view upcoming sessions, download materials, manage their profile and find all the information they need if they need to get in touch with you.

Can I see if a learner has opened my email?

Yes. Tutrilo provides email engagement tracking so you can see exactly what emails each learner has opened.

Can I track if a learner has RSVP’d to a session?

Yes. RSVP tracking is built in so you know in advance who’s coming. This reduces uncertainty and helps you plan your training sessions better. Tutrilo highlights on the dashboard if a learner has not responded so you can follow up with them directly. By managing only the exceptions, you can focus your efforts where they are needed most.

Can I automate follow-up emails after a session?

Yes. Tutrilo can send automated surveys and even certificates of completion after training sessions. Tutrilo can even collect digital signatures from learners to verify their attendance.

Can I segment learners and send different emails to different groups?

Tutrilo's AI powered email rules mean you can customise the course information sent to each learner. For instance, including different information for learners with different funding sources, or from specific employers or geographic locations.

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